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Tax Return Pro Business Terms

The following Business Terms outline the standard terms under which our company will deliver business services to you, and the mutual duties and responsibilities of both the company and you concerning these services. We urge you to read these terms carefully, and we are ready to answer any questions you may have. If there are any significant changes to these terms, we will inform you.

Limitations to Our Tax Refund Obligations

Tax Return Pro will not be held accountable for tax refunds in situations where:

  • The client has supplied information that is false, inaccurate, incorrect, insufficient, or misleading in any way.
  • The client has already received a refund.
  • The client has already applied for a refund, either directly or through another individual or entity.
  • The client is indebted to the tax authority.
  • The tax authority’s system holds different information than what the client provided.
  • The tax authority’s information leads to a decision that the client is not due a refund.

We retain the right to reject applications that we reasonably believe, or suspect may intentionally or unintentionally violate any applicable law.

Power of Attorney

When the client signs a Power of Attorney allowing Tax Return Pro to arrange his/her refunds, he/she agrees to pay the fee to Tax Return Pro for arranging the refund. If the client has signed a Power of Attorney authorising Tax Return Pro to arrange his/her refunds, and has, knowingly or unknowingly, applied or authorised any other individual or entity to arrange the same refund, he/she will owe Tax Return Pro the fee for arranging a refund, regardless of whether the client has obtained a refund without the help of Tax Return Pro.

If the relevant tax office sends the due refund directly to the client, rather than to Tax Return Pro, the client still owes the full processing fee to Tax Return Pro for the service provided, which resulted in the refund issuance. If the client does not pay this fee, either voluntarily or upon request from Tax Return Pro, Tax Return Pro reserves the right to:

  • Initiate legal action to pursue the client for the fee due.
  • Publish the client’s name as a Bad Debtor in the local newspaper, on the Tax Return Pro website and other media if the fee has not been paid within the rational terms given.
  • Report the client as a Bad Debtor to the relevant financial institutions .

Once authorised and registered as your tax agent with the relevant Tax Authority, all correspondence about your application must be handled directly by Tax Return Pro. Any action taken by you, the client, to make direct contact with the tax office without first consulting Tax Return Pro will be considered as a breach of contract and our relevant processing fee will still apply for all processing work completed by us during the application process.

By signing and completing our documentation:

  • You understand that you will be contacted by Tax Return Pro at any point after signing up.
  • You understand that receipt of your completed documentation authorises Tax Return Pro to submit your application to the relevant tax office. Should you wish to cancel your application, you will contact Tax Return Pro at once. You understand that while Tax Return Pro will make every effort to recall your application, this may not be possible.

Email Communication

All emails to the client will be sent to the email address provided by the client at registration. Tax Return Pro expects that the client will ensure there is sufficient space in his/her inbox to receive all emails and that the client checks his/her email regularly.

Pricing

If you receive No Refund there is No Fee.

For PAYE tax refunds we charge a commission fee of 10%. Tax Return Pro has a minimum charge of €50 for each tax refund application per year.

 Fees are subject to VAT @23%

Refund Issuance

Tax Return Pro will send the refund to the client as agreed per communication with the client. All refunds will be issued through a bank transfer. Where Tax Return Pro receives the money from the tax office, it will deduct its fee, plus necessary tax, from the amount sent to the client.

Your Complaints Procedure

While we are open to receiving verbal complaints, we prefer that any complaints are made in writing. We will acknowledge your complaint in writing within 5 business days and we will conduct a full investigation. We will investigate the complaint as quickly as possible, and the complainant will receive an update on the complaint at intervals of not more than 20 business days starting from the date on which the complaint is made. Upon completion of our investigation, we will provide you with a written report of the outcome.  

Data Protection

We are subject to the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018. Tax Return Pro is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client. The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Notice; this will be available to all our clients at the time of data collection. Please contact us at Hello@Tax ReturnPro.ie if you have any concerns about your personal data.

Privacy Policy Consents, Permissions, and Acknowledgements

Here at Tax Return Pro we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We use your personal information as outlined in our Data Privacy Statement.

In order to allow us to provide you with the products and services we offer you, we will need your consent to the collection, processing, sharing, and storing of your personal information.

We will be communicating with you via email, phone or SMS for official correspondence purposes.

By registering on our website you acknowledge that you have been provided with a copy of the Terms of Business of Tax Return Pro and confirm that you have read, understand, and consent to it.